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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rick Meyer

September 1, 2023

5  out of  5 rating by Rick Meyer
"Very good job by Dan Excellent work"

Tim C

August 23, 2023

5  out of  5 rating by Tim C
"David Kackley at the State Farm/Czaja Insurance Agency in West Seneca helped me with an insurance matter. He really went the extra mile - thorough, fast, super-polite and an impressive example of what all agent staff should strive for. It's people like this that make State Farm the leader in the insurance industry. Kudos to David and to Joe Czaja for hiring good people who actually care about the needs of clients."

Kathleen Weaver

August 14, 2023

5  out of  5 rating by Kathleen Weaver
"Dan Becker was helpful and efficient at responding to my request for help. Much appreciated!"

Patrick McKinney

August 1, 2023

5  out of  5 rating by Patrick McKinney
"Phenomenal service! Dave is exceptional and was able to answer all of my questions quickly and efficiently. When I faced issues with my vehicle, he was able to get me moving in the right direction. I have nothing but great things to say about this branch of State Farm. Highly recommend!"

Tim Piskorz

July 31, 2023

5  out of  5 rating by Tim Piskorz
"David took care of all my concerns and had me in and out real quick. I've been going through Joe Czaja's State Farm office now for a few years. I definitely recommend them. The whole team was very friendly as well."

Dawn Lockwood

July 21, 2023

5  out of  5 rating by Dawn Lockwood
"Dan answered my questions and helped me reduce my payment! Great experience"

john smith

July 19, 2023

5  out of  5 rating by john smith
"Very friendly, helpful"

Charles Gasiecki

July 15, 2023

5  out of  5 rating by Charles Gasiecki
"Love this insurance I spoke this morning with a new gentleman named Dan Huge help took my payment and told me to have a great day I wont ever switch"

Shaun Haley

July 12, 2023

5  out of  5 rating by Shaun Haley
"Dan did a wonderful job very helpful"

Jodi Zaky

July 11, 2023

5  out of  5 rating by Jodi Zaky
"Dan was very helpful and polite."

Josh Krzanowicz

June 1, 2023

5  out of  5 rating by Josh Krzanowicz
"David has been professional, extremely helpful and made everything easy for me!"

Alex B

May 31, 2023

5  out of  5 rating by Alex B
"David and the rest of the agents are always extremely helpful."

Phil Cammarata

May 26, 2023

5  out of  5 rating by Phil Cammarata
"Had a Great experience with David today. This office always answers the phone quickly and answers questions right away."


May 25, 2023

5  out of  5 rating by JOHN BORON
"Great rates and excellent customer service. Highly recommended"

Ellen Hore

May 7, 2023

5  out of  5 rating by Ellen Hore
"David was very professional , polite and personable. He helped resolve the issue and I was VERY happy! Ellen Hore"

dana wodowski

May 2, 2023

5  out of  5 rating by dana wodowski
"Good communication; friendly."

Arrow Door&glass

April 28, 2023

1  out of  5 rating by Arrow Door&glass
"Would not recommend this company to anyone all they care about is getting your money. I had to have a windshield replaced a couple times in one year and they decided to drop my entire policy by six but yet I pay extra for Glass coverage they did not inform me that they would be dropping me. I want to go get a brand new truck and I went and called them and said hey, I’d like to add this to my policy they told me as of tomorrow you do not have insurance, so yes I felt incredibly embarrassed at the dealership And now they’re sitting here telling me I owe them $1200 because of some audit they want to do that. I did not respond to when I told them I will be taking my business coverage and any other coverages I had to another company. This company will do nothing cause you headaches and grief, don’t let their fancy prices get you on their side because when you need them, they will not cover you"

Javier Vellon

April 28, 2023

5  out of  5 rating by Javier Vellon
"it went pretty good great great customer service"

John Weaver

April 27, 2023

5  out of  5 rating by John Weaver
"Quick and easy, very knowledgeable!"

Cody Cartonia

April 18, 2023

5  out of  5 rating by Cody Cartonia
"Very friendly staff"


April 10, 2023

5  out of  5 rating by MostHatedGarage
"David was a great help over the phone"

Leah Duffin

March 30, 2023

5  out of  5 rating by Leah Duffin
"Excellent customer service. He answered all of my questions!"

Robin Zemke

March 30, 2023

5  out of  5 rating by Robin Zemke
"Very friendly… made switching insurance easy! They were knowledgeable and have a very good environment"

Zoey Rose

March 29, 2023

5  out of  5 rating by Zoey Rose
"David was very pleasant and actually helped fix a lot with particular insurance problem. Joe his boss was very pleasant as well. Very wonderful warm atmosphere!"

Regina Evans

March 13, 2023

5  out of  5 rating by Regina Evans
"Great experience with David Kackley, very efficient in taking care of my insurance needs. Verified the changes that I made and recommended additional coverage. Great attitude!"